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Too Many Tools: Integrating a New IT Management System
“Too many tools!” That’s how IT managers feel. The systems needed just to run IT can cost millions to acquire and operate. Yet without appropriate tools, how can you run a service desk, IT operations...
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Taking the Pulse of IBM and Maximo
I spent a few days at IBM Pulse last week, the IBM conference associated with infrastructure management and the Tivoli product line. It was an enormous event at the MGM Grand in Las Vegas – 8,000...
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IT cannot prioritize
My survey on IT demand management just came in, and it’s fascinating. I could get used to this research thing… As I’ve discussed here, here, and here, trends like DevOps and Lean IT are challenging the...
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More on next gen ITM
Spent some time today writing up Serena’s new Demand Management offering; look for an Impact Brief shortly. Along these lines, I’m tracking a number of what I call next generation IT management...
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Two Troux days
Attended the Troux Worldwide event last week as an invited speaker. It was a fantastic event, over 300 attendees from all over the world, and the discussions were consistently deep and thoughtful. It...
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Two dimensions of enterprise architecture evolution
Recently, I was invited to give a talk at Troux Directions on the evolution of enterprise architecture (gulp). I think it went pretty well, judging from comments and some of the tweets. The centerpiece...
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Kaseya Connect
I spent three great days last week with Kaseya and its user community. The experience was eye-opening in many ways. A bit of background: EMA considers Kaseya a systems management provider, and as such...
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Semantics matter: the troubled world of IT terminology
On March 27, 1977, two Boeing 747 passenger aircraft collided on the Spanish island of Tenerife, one of the Canary Islands, in the deadliest accident in aviation history. 583 people perished. Like the...
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Three books for the next ten years
I try to keep up on my reading. It’s important. In the past year or so, I’ve come across three books that I think complement each other nicely, and taken together outline a program for improving IT...
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From “plan / build / run” to “demand / supply / execute”
I want to outline briefly some ideas I’ve had recently about our fundamental models for understanding IT management. In 1968, Melvin Conway proposed an insightful law, basically stating that our...
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